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Camera Centre Cardiff
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4
Reviews
Camera Shops in Cardiff
- Cardiff City Centre
13-15 Morgan Arcade, Cardiff, CF10 1AF
+44 (0) 29 2039 4182
https://www.cameracentrecardiff.co.uk
Camera Centre is a family-run business that not only provides a film processing service, but also sells video cameras, disposable cameras and related accessories.
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Camera Centre Cardiff Reviews
If I could give these guys a minus star rating I would. Why? Read on...
I ordered from their Amazon shop a Fuji 18-135 mm lens on the 22nd March 2017, paid for expedited delivery (£15.78 extra).
Today 27th March 2017, after several calls and emails to them to request where exactly the lens was, they send me an email to say the order was cancelled and a refund given on the 23rd March 2017. Nothing to let me know - Amazon Orders was still showing the item as ordered and even has a Royal Mail tracking number on it and was marked ad "Dispatched" under Amazon.
I called the shop yesterday, 26th March 2017, and the guy told me he was worried about the item as I had paid for expedited delivery and it had not arrived and he would look at compensation from Royal Mail!
The lens was £20 cheaper from them on their website and only when I called yesterday did they admit that "it wasn't in stock".
So they knowingly sold me a lens that wasn't in stock, and to cap it off took my money, apparently refunded it the day after the order (when it was marked as "Dispatched") and didn't tell me any of this.
Is that any way to run a shop??!!!!
I wouldn't purchase ANYTHING from this company again, online or direct after service like that.
27-03-17
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Horrendous. Ordered via ebay, with the strapline, 'next day delivery' - it was for my daughter's birthday a week later, so that mattered, a lot. 4 days later, no sign. I called spoke to the owner Nick, who advised me to open an ebay dispute so we could, 'both get our money back' and buy another camera from him which he would send to arrive the next day. I did this, over the phone. the next day, no camera - they had sent it by the same delivery method and that this second unit was no safer or speedily delivered than the first. Instead of calling me to own up, I called the shop for a tracking number, was given a fictional one, only to be told by Royal Mail no one had sent anything. He had gushed on the phone about how I would 'get a refund' for their 'mistake'. When I called to inform him we'd be buying the camera elsewhere and could I have a refund, he told me I would have to go through the Royal Mail lost items procedure before being refunded. I have now had to open a dispute via my bank, and through using a legal procedure which means he has to refund me if I cancel the contract. DO NOT BUY FROM THIS GUY. I am £400.00 out of pocket, and I have nothing to show for it other than worry lines. Charlatan.
16-06-15
Tags:
camerashop
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Just bought a lens from them. I ordered by telephone. The price was very good. I received exactly what I expected, the following day (which wasn't expected). I'd go back any day.
16-03-14
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Just had the worst experience with "The Camera Centre". Very obnoxious owner, who was extremely "people unfriendly", or maybe he just didn't like female customers! Totally "in my face" from the moment I entered, very unhelpful, to the point of he just didn't seem to want my custom....I would NEVER, EVER go there again and I certainly wouldn't recommend this place to anyone.... go the camera shop in The Royal Acarde......
04-10-13
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